Shipping policy

Depending on whether your order is pre-order or not will impact the timeline that your order will be despatched. Despatch describes when our third party courier is given your goods, not when your order arrives at your door.

You should receive an email and text from our courier to provide more information regarding the date and time of your delivery.

Small items include dining chairs and most office chairs. Small item deliveries will be made with DPD to your doorstep.

We aim to despatch any small items within 24-72 hours.*

Saturday deliveries can be arranged, please contact us to organise this with us. A surcharge will be placed for Saturday deliveries.

For larger items, this includes lounge chairs, sofas and dining tables, the order will be delivered to a ground floor entrance, unless you contact us to arrange an upgraded delivery service.

We aim to despatch any large items within 2-7 working days.*

*If the item is on pre-order we’ll contact you regarding an estimated delivery timeline. Bank holidays and promotional periods may cause delays with your order being despatched.

You will receive email notification when despatched, this will include your tracking number for your consignment. Delivery will be made between Monday to Friday 7:00am to 7:00pm. You will receive an email confirmation and text message with an estimated time of delivery from the courier on the morning of your delivery. Saturday deliveries can be arranged, however will incur a surcharge.

We may use other couriers to ensure orders are delivered as quickly as possible. These include, but are not exclusive to Parcel Force, Royal Mail and our own delivery team.

Please contact us to arrange a premium delivery service.
We can offer delivery to upper floors, room of choice service and a white glove delivery service. These services are only available in certain areas and a surcharge will apply.
Room Of Choice Delivery Service
Our Room Of Choice delivery service includes items being delivered to your room of choice.
White Glove Delivery Service
Our White Glove Delivery service includes items being delivered to your room of choice. Items are then assembled and packaging will also be removed.
Depending on deliveries within your area, there could be a 1-2 week lead time for this delivery service.

If you’d rather arrange a collection yourself, please contact us to advise and we will ensure your order is ready for your arrival. We do all that we can to ensure our customers receive their goods at the earliest opportunity. Where possible your goods will be delivered on a (UK) next-day delivery service, however, we do not offer guaranteed next-day delivery and will not be held responsible for any delays incurred by our courier service. If you have still not received your goods after the times stated please contact us.

At this time we do not offer shipping outside of the UK.